TL;DR
Your sender name (the name prospects see in the From field) is set for each inbox during setup, in the sender persona step.
There's no setting to change it yourself. If you really need it changed, email [email protected] with the inboxes (or "all") and the new first and last name.
It's a manual change that takes time, and each changed inbox restarts its 14-day warmup, so we strongly advise against it.
The part after the @ (the domain) can't change.
The First name and Last name in your account settings are your login profile, not your sender name.
When you'd use this
Use this if a persona name was misspelled at setup or you need a different sender. If the name is only slightly off, such as a nickname or a shortened last name, we recommend keeping it.
Why we advise against it
Each changed inbox goes back through 14 days of warmup and then ramps up again, so your sending capacity drops while that happens. Your results come from your list, your offer and your copy, not the name on the inbox.
How to request a change
Open the Inboxes page from the sidebar (next.listkit.io/email-accounts). Note the email addresses you want to change, or decide to change "all".
Email [email protected] with the inboxes and the new first and last name. Change all inboxes of one persona together so your sender name stays consistent.
Our team makes the change manually and tells you when it's done. It isn't instant.
Remove the changed inboxes from your live campaigns until they show Ready again. Keep sending from the inboxes you didn't change.
Expected outcome
The changed inboxes show the new name in the From field. They are back to full volume once warmup and the 7-day ramp-up finish.
FAQ
Is it possible to change the names on the inboxes?
Yes, on request by email to [email protected], but each changed inbox restarts its 14-day warmup, so we strongly advise against it.
Can I change the name myself in Settings?
No. The First name and Last name in your account settings are your login profile. They don't change the sender name on your inboxes.
Can I change the part after the @?
No. Domains can't be changed once setup starts. See I picked the wrong domain or details during setup. What can I change?
Will my campaigns keep sending?
Inboxes you don't change keep sending. Changed inboxes go back into warmup, so remove them from live campaigns until they're Ready.
Does changing the name affect my signature?
Signatures are set per inbox. Update the signature on the changed inboxes so it matches. See How do I update my email signature?