TL;DR
Your sending domains forward anyone who types them into a browser to one website you choose.
We can change that website for you at any time. Message us in the app or email [email protected] with the new URL.
It doesn't affect warmup or sending.
All your sending domains point to the same website.
You don't have DNS access, so you can't change it yourself.
When you'd use this
Use this if you entered the wrong website at setup, your website changed, or you want people who type your sending domain to land on a different page.
How to change it
Send us a message in the app or email [email protected].
Include the new website as a full URL, for example https://yourcompany.com, and the email you sign in to ListKit with.
We update it and confirm when it's done, usually within one business day.
The redirect never appears in your emails. It only matters when someone types one of your sending domains into a browser.
Expected outcome
Typing any of your sending domains opens the new website. Warmup, ramp-up and campaigns carry on as before.
FAQ
Is it possible to change my URL, or do I need to start over?
You don't need to start over. Message us with the new URL and we change it.
Can different domains point to different websites?
No. All your sending domains point to the same website.
Does changing the redirect restart warmup?
No. It doesn't affect warmup or sending.
Can I host a website on my sending domain or get DNS access?
No. Once setup starts, your domains can't be changed, swapped or reset. ListKit buys and manages them for sending only: there's no DNS access, no transfers, and they can't host a website.
Can I use domain masking?
No. Your sending domains only redirect to your website.
Why won't setup accept my redirect URL?
Use a full URL with no spaces, for example https://yourcompany.com. See How do I set up new branded domains and inboxes for my Bundle?