Understanding Email Account Disconnection Issues
If you've noticed that some of your email accounts are showing as "disconnected" in your dashboard, there's no need for concern. Email account disconnections are normal occurrences in cold email infrastructure and are actively managed by our technical team.
Important: This Is Handled By ListKit
🚨 This is OUR RESPONSIBILITY (ListKit) as your dedicated tech partner. 🚨
You do not need to take any action when email accounts disconnect. Our systems monitor account status 24/7 and our technical team will automatically reconnect any disconnected accounts.
Common Causes of Email Disconnections
Email accounts may temporarily disconnect for several reasons:
Infrastructure Updates
System upgrades on our platform
Security enhancements being implemented
Backend optimization processes
Technical Limitations
Processing backlogs during high-volume periods
Server-side limitations from email service providers
Temporary API connection issues
Protective Measures
Precautionary disconnections by our warmup system
Automatic safety protocols to prevent sending anomalies
Strategic pauses to maintain optimal deliverability patterns
What Happens After Reconnection
When an account is reconnected:
Campaigns resume from where they left off
No negative impact on overall deliverability occurs
Your sending reputation remains protected
No campaign performance metrics are affected
Our Proactive Management Approach
Our technical team follows a comprehensive monitoring and maintenance protocol:
Continuous Monitoring: 24/7 automated systems track the status of all email accounts
Rapid Response: Immediate alerts notify our team of any disconnections
Automatic Reconnection: Most accounts are restored automatically without manual intervention
Performance Verification: We confirm proper functionality after reconnection
Preventive Analysis: We evaluate patterns to minimize future disconnections
What You Should (Not) Do
Do Not:
Attempt to fix disconnected accounts yourself
Create new email accounts to replace disconnected ones
Pause or modify your campaign settings
Worry about campaign performance
Instead:
Continue your normal business operations
Allow our technical team to handle reconnections
Trust that your campaigns remain active and effective
In Summary
Email account disconnections are routine technical events that our team manages as part of our service. Whatever the reason for disconnection, once accounts are reconnected, they continue functioning normally with no impact on your campaign deliverability or performance.
Your cold email infrastructure is in expert hands, allowing you to focus on responding to leads rather than technical maintenance.