TL;DR
0/1 during warmup or on the first day of ramp-up is normal.
The Emails Sent column on the Inboxes page shows campaign emails sent today out of today's limit. Warmup emails don't count.
The Warmup Status column shows whether an inbox is still warming or Ready.
Once Ready and in a live campaign, the limit grows from 1 to 25 a day over 7 sending days (weekdays only). Pre-warmed inboxes skip warmup.
Billing doesn't pause during warmup.
When you'd use this
Use this when your Inboxes page shows 0/1, 1/1 or 0/25 and you want to know when real sending starts.
How to read the Inboxes page
Column | What it shows |
Full name | The sender name on the inbox |
The inbox address | |
Emails Sent | Campaign emails sent today / today's limit. "0/1" means 0 sent out of a limit of 1 today. |
Warmup | Warmup is running in the background (for example, Active) |
Warmup Status | Whether the inbox is still warming or Ready to send |
The counters at the top show total, active and disconnected inboxes.
When you start sending
Branded inboxes take up to 72 hours to set up, then warm up for 14 days (about 2 to 3 weeks from signup). Pre-warmed inboxes skip warmup. After that, every inbox ramps up: it starts at 1 email a day and adds 4 on each weekday it sends in a live campaign (1, 5, 9, 13, 17, 21, 25), so it reaches 25 a day on its 7th sending day, about 9 calendar days.
Sending day | Daily limit per inbox |
Day 1 | 1 |
Day 2 | 5 |
Day 3 | 9 |
Day 4 | 13 |
Day 5 | 17 |
Day 6 | 21 |
Day 7 | 25 |
Day 8 onward | 25 |
Ramp-up only moves forward on weekdays when the inbox sends in a launched campaign.
What to do now
Inboxes still warming and a campaign is already live: pause the campaign and resume it when the inboxes show Ready.
Inboxes Ready: make sure they are selected in a live campaign. An inbox that isn't sending in a campaign stays at 1 a day.
Still warming: build your lists and write your copy. See How do warmup and ramp-up work, and when can I start sending?
Expected outcome
You know the day your inboxes start sending and when they reach full volume: 25 a day per inbox, about 1,000 a day per Bundle.
FAQ
Why is it still 1 a day after a week?
The inbox isn't sending in a live campaign, or the week included a weekend. Ramp-up only moves on weekdays when the inbox sends in a launched campaign.
Does 0/28 show my warmup progress?
No. It counts campaign emails sent today against today's limit. Warmup emails aren't counted.
My pre-warmed inboxes show warmup days remaining.
That shouldn't happen. Message us with a screenshot of the Inboxes page.
Why is Emails Sent lower than my limit?
The limit is a ceiling. Sends also depend on your campaign's sending days and hours and how many leads are due today.
When should I contact support?
If warmup should have finished but the inbox isn't Ready, or inboxes in the same Bundle sit on different limits for no reason. Send us a message in the app. Our support team replies Monday to Friday, 9am to 5pm ET, usually within 2 hours. Messages sent outside those hours are answered the next business day.