TL;DR
Chat with us in the app: click your initials at the bottom left and choose Support, or click the chat button at the bottom right.
Or email [email protected]. There's no phone support.
Send us a message in the app. Our support team replies Monday to Friday, 9am to 5pm ET, usually within 2 hours. Messages sent outside those hours are answered the next business day.
Our AI assistant answers chat first and passes you to the team whenever you need a person.
Reporting a bug? Include what you did, what you expected, what happened, any error text, and a screenshot or Loom.
When you'd use this
Use this when you have a question about your account, something isn't working, or you need a change only our team can make, like a sender name, redirect URL, cancellation issue or billing question.
Ways to contact us
In-app chat (fastest): click your initials at the bottom left, then Support. Or click the chat button at the bottom right of any page.
Email: [email protected]. Best for billing questions and anything you want in writing.
Phone: we don't offer phone support.
Our AI assistant replies first in chat. If it can't solve your question, ask for a person and it hands the conversation to our team.
Support hours: Send us a message in the app. Our support team replies Monday to Friday, 9am to 5pm ET, usually within 2 hours. Messages sent outside those hours are answered the next business day.
Monetise or Client Ascension member? Use the support option shown in your ListKit app. See I'm a Monetise or Client Ascension member. What's included and how do I get help?
How do I report a bug or a platform issue?
Open a chat in the app and tell us:
What you were trying to do and on which page
What you expected to happen and what actually happened
Any error message, word for word
A screenshot or Loom recording
Steps to reproduce it, if you can repeat it
The order or list number, campaign name or inbox involved
Your browser and device (for example Chrome on Mac)
The more detail you include, the faster we can fix it.
What our team handles for you
Sender name and website redirect changes
Setup problems, missing inboxes or inboxes that aren't Ready
Cancellation errors and billing questions
Credit balance problems and orders that failed or delivered off-target leads
Community and live coaching
For strategy, copy and campaign reviews, join the ListKit community on Whop and its live coaching calls. See How do I join the ListKit community and Office Hours?
Expected outcome
You reach the right person with everything they need, so your question is answered in one reply where possible.
FAQ
Do you have a number I can call?
No. We support customers by in-app chat and email at [email protected].
Can I talk to a human?
Yes. Ask for a person in chat and our AI assistant passes you to the team.
How long will it take to hear back?
Send us a message in the app. Our support team replies Monday to Friday, 9am to 5pm ET, usually within 2 hours. Messages sent outside those hours are answered the next business day.
Is there a bug report form?
No. Report bugs in the in-app chat with the details listed above.
I messaged on the weekend. When will I get an answer?
Messages sent outside support hours are answered the next business day.