Turn on Positive-reply notifications in Email Engine Settings. You get an email when a reply is categorized as Interested or Meeting booked, and you can forward it to one other address.
TL;DR
Open Email Engine Settings (next.listkit.io/email-engine/settings). Positive-reply notifications is on by default.
You get an email when a reply is categorized as Interested or Meeting booked, usually within minutes.
Add one extra address in Forward positive replies to, for example a teammate or setter.
Other categories, including Uncategorized, don't send a notification. Check Master Inbox for those.
The faster you answer a positive reply, the better your chance of booking a call. See How do I turn a positive reply into a booked meeting?.
When you'd use this
Use this so you don't have to keep checking Master Inbox, and so whoever handles your replies hears about interested leads right away.
Step-by-step
Open Email Engine Settings from the left sidebar.
Make sure the Positive-reply notifications toggle is on.
Optional: enter one email address in Forward positive replies to. The notification still goes to your account email as well. Leave it empty to notify only your account email.
Expected outcome
When a reply is categorized as Interested or Meeting booked, a notification reaches your account email, and your forwarding address if you set one, usually within minutes. You still answer the lead in Master Inbox.
FAQ
Is this on by default?
Yes. Just check the toggle is on.
Which replies trigger a notification?
Replies categorized as Interested or Meeting booked. Out of Office, Not Interested, Unsubscribed, Uncategorized and other categories don't.
Can I forward every reply, not just positive ones?
Not yet. Check Master Inbox for other replies, or use a webhook with the Email replied event. See How do I send ListKit events to my CRM or other tools with webhooks?.
Can I forward notifications to more than one address?
The field takes one address. To notify several people, use a shared team address or a group email.
What happens if I turn notifications off?
They stop right away, and replies that arrive while they're off won't be sent later. Keep them on.
Do I have to keep checking Master Inbox?
No. With notifications on, you hear about positive replies by email. Check Master Inbox when you have time for the rest.
I didn't get a notification for a positive reply. Why?
Check your spam folder, and check the reply's category in Master Inbox: only Interested and Meeting booked trigger a notification. Notifications can occasionally be delayed. If one never arrives, message us.
Can I get positive replies in Slack or my CRM?
Yes, with webhooks. See How do I send ListKit events to my CRM or other tools with webhooks?.