THIS ARTICLE IS FOR: All ListKit customers
Stage: Live
Owner: CS
Last updated: Aug 2026
TL;DR
Access Master Inbox from Email Engine in the left sidebar
Switch between All Inboxes, Unread Replies, Sent, and Archive using the dropdown at the top left
Use the filter icon to filter replies by category, Interested, Not Interested, Out of Office, Unsubscribed, Bounced, Uncategorized, or Meeting Booked
To see only positive replies, select Specific Lead Category and choose Interested
How to filter replies in Master Inbox
Step 1: Open Master Inbox
Go to Email Engine in the left sidebar and click Master Inbox.
Step 2: Choose your view
Click the dropdown at the top left to switch between:
All Inboxes: every reply across all campaigns and inboxes
Unread Replies: replies you have not read yet
Sent: emails sent from Master Inbox
Archive: archived conversations
Step 3: Open Filter Options
Click the filter icon at the top right of the inbox, next to the refresh button.
Step 4: Filter by category
Select Specific Lead Category and choose one or more categories from the dropdown:
Interested: prospects who replied positively
Not Interested: prospects who declined
Out of Office: automated out of office replies
Unsubscribed: prospects who opted out
Bounced: emails that did not deliver
Uncategorized: replies not yet categorized
Meeting Booked: prospects who have booked a call
To see only your positive replies, select Specific Lead Category and choose Interested.
Frequently asked questions
What is the difference between Ignore Lead Category and Specific Lead Category?
Ignore Lead Category shows all replies regardless of how they are categorized. Specific Lead Category lets you filter down to one or more specific reply types.
Can I filter by more than one category at once?
Yes. You can select multiple categories from the dropdown to view replies across several categories at the same time.