All payments are final. Read the full policy at listkit.io/refunds. Your first payment buys domains and inboxes for your account right away, so it can't be returned.
TL;DR
All payments are final. Read the full policy at listkit.io/refunds.
Your first payment buys and sets up domains and inboxes for your account right away.
ListKit doesn't prorate. Cancelling stops future renewals but doesn't refund past payments.
Extra Bundles and credit packs are final too.
Talk to us before you dispute a charge.
When you'd use this
Use this if you're thinking about a refund, or want to know what happens to payments when you cancel.
Why payments are final
When you subscribe, ListKit immediately buys and sets up domains, Google inboxes and the rest of your sending setup from third-party providers. Registered domains can't be returned, so these costs are incurred before you send a single email.
Common requests that are not grounds for a refund
Campaign results, reply rates or booked meetings you're not happy with
Not launching yet, or waiting for setup or warmup to finish
Forgetting your renewal date
The full list is in the policy at listkit.io/refunds.
Domains and inboxes
Domains and inboxes are part of your ListKit service. ListKit doesn't transfer domains. If a refund is ever issued, the domains, inboxes and software it paid for are shut down.
Cancelling
Cancelling stops future renewals. Your Bundle stays active until its renewal date, then ends. See How do I cancel my ListKit subscription?
Payment disputes and chargebacks
Please contact us and give us a fair chance to fix any billing concern before you open a chargeback or payment dispute. If a dispute is opened, ListKit may:
Suspend or close your account
Suspend your domains and inboxes
Stop onboarding and support
Recover unpaid balances and dispute costs
Share evidence of your purchase and account activity with the payment provider
Expected outcome
You know that payments are final, what happens when you cancel, and where to read the full policy.
FAQ
Can I get a refund if I haven't used ListKit yet?
No. Your domains, inboxes and setup are bought as soon as your payment goes through.
Does ListKit have a 14-day or 30-day money-back guarantee?
No. All payments are final. Read the full policy at listkit.io/refunds.
Can I get a refund if my campaigns didn't perform?
No. Results depend on your offer, targeting and copy, and ListKit doesn't guarantee results.
I forgot to cancel before my renewal date. Can I get a refund?
No. If you think there's a billing error, send us a message and our team will look into it.
Can I get a refund for the rest of the month after I cancel?
No. ListKit doesn't prorate. Your Bundle stays active until its renewal date.
I bought an extra Bundle by mistake. What should I do?
Send us a message right away.
Where can I read the full policy?
At listkit.io/refunds. Our terms are at listkit.io/terms.
Who do I contact about billing?
Send us a message in the app. Our support team replies Monday to Friday, 9am to 5pm ET, usually within 2 hours. Messages sent outside those hours are answered the next business day. You can also email [email protected].