Update your card in the ListKit customer portal. The Billing page in the app doesn't have a card section. Your invoices are listed on the Billing page under Payment history, and invoice PDFs are also in the customer portal.
TL;DR
Update your card in the customer portal: Customer Portal Login.
Your default card pays for every Bundle on your account.
Past payments are on the Billing page under Payment history. Invoice PDFs are also in the customer portal.
Your renewal date can't be changed.
When you'd use this
Use this when your card expired or changed, a payment failed, or you need an invoice for your records.
Step-by-step: update your card
Step 1: Open the customer portal
Go to the Customer Portal Login page.
Step 2: Enter your billing email
Enter the email address you use for ListKit billing and click Send.
Step 3: Check your email
You'll get an email from LISTKIT, LLC with the subject "Your Customer Portal Login Link". If it doesn't arrive within a few minutes, check your spam folder.
Step 4: Log in to the portal
In the email, click Log in to your customer portal.
Step 5: Add a new payment method
Under Payment Method, click Add Payment Method.
Step 6: Enter your new card
Enter your card details and click Add. If asked, set it as your default payment method.
Step 7 (optional): Remove the old card
Click the X next to the old card to remove it.
Step-by-step: find your invoices
Click your initials at the bottom left, then Billing.
Scroll to Payment history. Each payment shows its date, amount, type and status.
Use the menu on a payment row for that payment's invoice options.
You can also download invoice PDFs from the customer portal.
Expected outcome
Your new card is the default, and it pays every future renewal for all your Bundles. You can find any past payment on the Billing page.
FAQ
Can I update my card on the Billing page?
No. The Billing page doesn't have a card section. Use the customer portal steps above, or send us a message and our team will help.
The portal login email didn't arrive. What should I do?
Check your spam folder and make sure you entered the email you're billed under. If it still doesn't arrive, send us a message.
Which card pays for my extra Bundles?
Your default card pays for every Bundle on your account.
Can I change my billing date?
No. Each Bundle renews on the day you bought it.
My card was declined. What happens?
Your campaigns pause until the payment goes through. Update your card here, then send us a message if your campaigns are still paused.
I don't see a charge I expected, or I need a change to an invoice.
Send us a message in the app. Our support team replies Monday to Friday, 9am to 5pm ET, usually within 2 hours. Messages sent outside those hours are answered the next business day.