TL;DR
You can contact ListKit support by in-app chat, by email at [email protected], or in the ListKit VIP Slack community.
In-app chat is available from your profile icon or the chat button in the bottom-right corner.
To join the Slack community, open Education (the last icon in the left sidebar) and click Join on the Join Slack channel card.
Support hours are Monday to Friday, 9am to 5pm ET. The average response time is under 2 hours.
When you'd use this / Why it matters
Use this whenever you need help with your account, have a question about a feature, run into a bug, or want to connect with the ListKit team or community directly.
Ways to contact support
1. In-app chat (fastest)
Click your profile icon in the bottom-left corner, then select Support
Or click the chat button in the bottom-right corner of the app
2. ListKit VIP Slack community
Connect with the ListKit team and other users directly in Slack
Join from Education, then Join Slack channel. Office hours run every Monday at 12pm ET. See How do I join the ListKit VIP Community?
3. Email
[email protected]. Best for billing questions and anything that needs a written record.
Support hours and response times
Monday to Friday, 9am to 5pm ET. The average response time is under 2 hours during support hours. Messages sent outside these hours are answered the next business day.
Troubleshooting / FAQs
What's the fastest way to get help?
In-app chat, accessible from your profile icon or the chat button in the bottom-right corner.
How do I join the Slack community?
Open Education in the left sidebar and click Join. See How do I join the ListKit VIP Community?
Where do I report a bug?
Open a chat with the team in-app. See How do I report a bug or a platform issue? for what to include.