ListKit

Report bugs by opening a chat with the ListKit team in-app.

Include as much detail as possible — what you were doing, what happened, and any screenshots.

This helps the team resolve the issue faster.

- Report bugs by opening a chat with the ListKit team in-app.
- Include as much detail as possible — what you were doing, what happened, and any screenshots.
- This helps the team resolve the issue faster.

___________________________________________________________

Use this whenever something in ListKit isn't working as expected — a broken filter, an export that failed, an incorrect credit charge, or any unexpected platform behavior.

Open a chat with the ListKit team — click your profile icon and select Support, or use the chat button in the bottom-right corner

- What you were trying to do
- What actually happened
- Any error messages you saw
- A screenshot or screen recording, if possible
- The exact page or feature where the issue occurred
- Steps to reproduce it, if you can repeat it
- Any order/list numbers, campaign names, or account details relevant to the issue
- Your browser and device (for example Chrome on Mac)

1. Open a chat with the ListKit team — click your profile icon and select Support, or use the chat button in the bottom-right corner
2. Clearly describe the issue, including:
 - What you were trying to do
 - What actually happened
 - Any error messages you saw
 - A screenshot or screen recording, if possible
 - The exact page or feature where the issue occurred
 - Steps to reproduce it, if you can repeat it
 - Any order/list numbers, campaign names, or account details relevant to the issue
 - Your browser and device (for example Chrome on Mac)
3. Send the message

The team will follow up to troubleshoot and resolve the issue.

Is there a dedicated bug report form? No — bugs are reported directly through in-app chat.

How long will it take to hear back? Response times average under 2 hours during support hours (Monday to Friday, 9am to 5pm ET).

Should I include screenshots? Yes — screenshots or screen recordings significantly speed up troubleshooting.

How do I report a bug or a platform issue?

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