Credits pay for lead data and a few AI features. Sending emails never uses credits. Each Bundle adds 10,000 credits a month, and you can buy more on the Billing page.
TL;DR
Credits pay for lead data: 1 per triple-verified business email, 3 per US mobile number found, 1 per email you verify, and 100 per AI Script Writer or AI spintax generation.
Sending emails never uses credits.
Each Bundle adds 10,000 credits a month. On Bundles, unused credits carry over for 60 days while you're subscribed.
Need more? Buy +2,000 credits for $47 on the Billing page (they expire 60 days after purchase), or add a Bundle.
When a Bundle ends, its credits are lost. Credits aren't refunded.
When you'd use this
Use this to plan your exports, understand what each action costs, and know what happens to unused credits.
What uses credits
Action | Cost |
Triple-verified business email (when you export leads or enrich a list) | 1 credit per email |
Mobile phone number (US only) | 3 credits per number found |
Email Verification (checking a list you already have) | 1 credit per email checked, whatever the result |
AI Script Writer | 100 credits per generation |
AI spintax | 100 credits per generation |
All of these use one shared credit balance. When you export leads, the Order summary shows the credits the export can use before you confirm.
What's free
Searching and filtering leads.
Sending emails and running campaigns.
Every other field in an export, when it's available: company name, domain, industry, job title, LinkedIn URL, company website, company size, location, department, seniority, keywords, country, city and state.
Mobile numbers that aren't found. You're only charged for numbers actually found.
Examples
Enriching 500 leads with a triple-verified business email: 500 credits.
Enriching 500 leads with a triple-verified business email and a mobile number: up to 2,000 credits (500 for emails, up to 1,500 for phones). It's usually lower, because you only pay for numbers found.
Exporting 10,000 leads with emails and phones: up to 40,000 credits.
Adding company fields to 500 leads: 0 credits.
Where to see your balance
Your balance shows at the top of the Leads page as credits remaining. For the full picture, click your initials at the bottom left, then Billing. The Credits section shows your available credits, each batch of credits with its expiry date, the credits expiring soon, and the credits that carry past your next renewal. The oldest credits are used first.
Rollover and expiry
On Bundles, unused credits carry over for 60 days from the day they're added, as long as you stay subscribed. Each renewal adds your new monthly credits on top.
Credits from a credit pack expire 60 days after purchase.
Getting more credits
Click Get more credits at the top of the Leads page, or go to the Billing page.
In Add more Triple-Verified Credits, choose how many packs you want. Each pack adds 2,000 credits for a one-time $47.
Click the buy button to complete the purchase.
You can also add another Bundle, which adds 10,000 credits a month from the day you buy it. See How do I add more sending volume (another Bundle)? Not sure how many you need? Send us a message and our team will help you choose.
What happens to credits when you cancel
You can use your credits until your Bundle ends. After that they're gone, and unused credits aren't refunded. If you cancel one of several Bundles, that Bundle's credits are removed when it ends.
Expected outcome
You know what each action costs before you take it, where to check your balance, and how to get more credits when you need them.
FAQ
To send 1 email, how many credits get used?
None. Sending emails never uses credits.
It says I'm out of credits but I have over 9,000. Why?
That's a bug, not your balance. Send us a message with a screenshot. See My credit balance shows 0 after buying or renewing. What should I do?
Do credits roll over?
On Bundles, yes. Unused credits carry over for 60 days from the day they're added, as long as you stay subscribed. Credit packs expire 60 days after purchase.
Will I lose my credits if I cancel?
Yes, when the Bundle ends. Use them before your renewal date. Unused credits aren't refunded.
Can I buy only phone credits?
No. There's one credit balance for everything, including phone numbers.
Does searching cost credits?
No. Searching and filtering are free. Credits are used only when you export, enrich, verify or use AI features.
Why was I charged fewer credits than expected for phone numbers?
You only pay for mobile numbers that are found, so the total is often lower than the maximum.
Can I export only the leads that have both an email and a phone number?
No. You can add mobile numbers to an export, but you can't limit the export to leads that have both.
How do I make my credits go further?
Narrow your search before you export, set Max leads per company at checkout, and add phone numbers only when you need them.