TL;DR
Every export you confirm lands in Order History, and we email you when the file is ready.
Downloading an order again is free, as many times as you like.
Re-ordering with the same filters is a new order and uses credits again.
You can see the filters behind any order and share an order with a teammate.
Orders stay available while your subscription is active. When a cancellation takes effect, Order History is deleted, so download what you need first.
When you'd use this
Use Order History to download a CSV of leads you already paid for, get more leads with the same filters, share a search with a teammate, or check the progress of an export or email verification.
Find your orders
Open the Order History page from the left sidebar (or go to next.listkit.io/order-history). Your lead exports and your Email Verifier results are listed there. Use the search and the filters at the top to find an order.
Each order shows its number, type, number of leads and date.
What you can do with an order
Open the order's actions menu to:
Download it. You get a CSV of the leads in that order. Downloading again never uses credits.
Re-order. Run the same filters again to get more leads. This is a new order and uses credits. Contacts you already exported are skipped by default, so you get new people.
Share it. Share a link that opens the same filters for a teammate.
View filters. See exactly which filters were used.
Rename it. Give the order a name you will recognize.
Use your leads in a campaign
You don't need to download a CSV to use your leads in ListKit. When you add leads to a campaign, import them from Order History. See How do I create a campaign in Email Engine?
What the CSV contains
Your file includes the triple-verified business email for each lead, phone numbers if you added them, and the fields included free with every export: company name, domain, industry, job title, LinkedIn URL, company website, company size, location, department, seniority, keywords, country, city and state. Other fields we have for a contact are included automatically.
If a column you expected is missing or empty, send us the order number.
Order progress and problems
While an order runs, it shows its progress. You can close the tab: we email you when the file is ready.
If an order fails or delivers 0 leads, it didn't process. Send us the order number and we'll refund it in full.
If leads look outside your filters, send us the order number and a screenshot or Loom of your filters. Our team reviews it and restores credits for off-target leads.
Send us a message in the app. Our support team replies Monday to Friday, 9am to 5pm ET, usually within 2 hours. Messages sent outside those hours are answered the next business day.
Expected outcome
You can find any past order, download it again for free, and get more leads with the same filters when you need them.
FAQ
My leads aren't downloading, it keeps saying 0. What do I do?
The order may still be processing (we email you when the file is ready), or it may not have completed. See Why did my export return fewer leads than my search? If an order shows 0 leads or failed, send us the order number and we'll refund it.
Can I get more leads with the same filters?
Yes. Re-order from Order History. It uses credits again, and contacts you already exported are skipped by default.
Does downloading the same order again use credits?
No. You can download a completed order as many times as you like for free.
Can I see which filters were used for an order?
Yes. Use View filters in the order's menu.
Is there a limit on how many leads I can keep?
Your orders stay in Order History while you are subscribed. Separately, each Bundle stores up to 20,000 contacts in your active campaigns.
What happens to my orders if I cancel?
Your cancellation takes effect at the end of your current billing period, and you keep full access until then. When it takes effect, everything is deleted, including Order History. Download what you need first. See How do I cancel my ListKit subscription?