If you're experiencing a bug while using ListKit, you can report it by creating a support ticket. Follow these steps to ensure the support team can address your issue as quickly as possible.
Step 1: Log into Your ListKit Account
Go to the ListKit dashboard and log in using this link: app.listkit.io/login
Step 2: Navigate to the Support Section
Once logged in:
Click on the support icon at the bottom left corner of your dashboard.
Select "Home", then "Report a Bug" under the "Create a Ticket" section.
Step 3: Provide Detailed Information About the Bug
To help the support team resolve your issue efficiently, fill in the following fields:
Title: A short description of the issue you are facing.
Description (Required): Provide all relevant details about the issue, including when it occurred and any specific actions that led to it.
Attachments: If possible, attach screenshots or a recorded Loom video to illustrate the issue.
Subscription Plan: Select the plan you're currently subscribed to.
Order ID: If the issue is related to a specific order, include the order ID for reference.
Once you've added all the necessary details, click on "Create Ticket".
Step 4: Track Your Ticket's Progress
After submitting your ticket, you will receive a confirmation message stating "Ticket is created", and updates on your ticket will be sent to your email.
Step 5: Manually Check The Progress
Click the arrow to go back.
Click on the "Ticket" icon in the bottom menu of the live chat pop-up
Select your ticket to view updates.
You'll see a progress bar at the top of the ticket page. Once the issue is fully resolved, the bar will be filled, and you'll receive a notification from the team to confirm that everything is working on your end.
