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How To Cancel, Pause, and Unpause Your ListKit Subscription

This guide provides detailed instructions on how to pause and unpause your ListKit subscription when needed.

Said Jrad avatar
Written by Said Jrad
Updated this week

While we generally don't recommend interrupting your cold outreach campaigns—especially if you're already seeing results—we understand that sometimes you may need to take a break. Maintaining momentum in outreach is crucial for success, but if you need to pause temporarily, this guide will help you manage your subscription.

How to Pause Your ListKit Subscription

You have two options to pause your subscription:

Option 1: Contact Support

Reach out to our support team through the in-app live chat, and they can pause your subscription for you.

Option 2: Self-Service Method

Follow these steps to pause your subscription yourself:

  1. Log in to your ListKit dashboard using your registered email

  2. Click on your profile icon in the bottom left corner of the dashboard and select "Settings" from the dropdown menu

  3. On the settings page, click on "Subscription Plan" (located above your profile icon)

  4. Select "Pause subscription"

  5. When prompted with the confirmation, select "Confirm" to complete the pause process.


How to Unpause Your ListKit Subscription

When you're ready to resume your cold outreach efforts, you can unpause your subscription using one of these methods:

Option 1: Contact Support

Reach out to us via the in-app live chat, and our support team can reinstate your subscription quickly.

Option 2: Self-Service Method

Follow these steps to unpause your subscription yourself:

  1. Log in to your ListKit dashboard

  2. Navigate to any functional tab (e.g., the "B2B Search" tab)

  3. Look for the "Resume subscription" option and click on it

  4. Confirm the transaction by clicking "Accept" (you will be charged the standard price of your previous plan)

  5. Your subscription will be immediately reinstated, restoring full access to your ListKit account

How to Cancel Your ListKit Subscription

If you decide to cancel your ListKit subscription, follow these simple steps to complete the process:


Step 1: Log Into Your ListKit Account

Begin by logging into the ListKit account you wish to cancel. Once logged in, navigate to the bottom left corner of your dashboard and click on your initials.

Step 2: Access Settings

From the dropdown menu, click on Settings to open the settings page for your account.


Step 3: Go to the Subscription Plan Page

Once the settings page loads, click on Subscription Plan to view your current subscription details.


Step 4: Initiate the Cancellation Process

On the subscription page, locate and click the Cancel my subscription button on the left side of the page. This will begin the cancellation process.


Step 5: Select a Reason for Cancellation

A new page will appear asking you to select a reason for canceling your subscription from a dropdown list. For example, if you are no longer doing outbound campaigns, you can select No longer doing outbound campaigns.


Step 6: Review Additional Options

Based on the reason you selected, additional pages may appear offering alternatives or solutions. Review these pages carefully, and if none of the offers appeal to you, click on Continue Cancellation to proceed.

Step 7: Pause Option vs. Cancellation

After going through the options, you’ll be presented with an offer to pause your subscription for just $1/month. Pausing your subscription preserves your current credits and order history, ensuring that if you return to ListKit later, you won’t encounter duplicate leads. If you think you may want to rejoin ListKit in the future, the Pause subscription option might be the best choice for you. If not, click Continue Cancellation to finalize the process.


Step 8: Confirm the Cancellation

If you decided to proceed with the cancellation, a final pop-up will appear asking you to confirm the cancellation. Simply click Confirm, and your subscription will be scheduled for cancellation.


Step 9: Access to ListKit Until the End of Your Subscription

You will still be able to use ListKit until the end of your current billing cycle. If you change your mind and decide to resume your subscription, simply return to your dashboard, and click Resume Subscription when prompted.

Step 10: Verify Your Cancellation

To verify that your subscription has been successfully canceled, you can either return to the Subscription Plan page, where a red notification will confirm the cancellation, or contact our support team for assistance.


How to Cancel Your ListKit Add-on Subscription

Step 1: Log Into Your ListKit Account

Begin by logging into the ListKit account you wish to cancel. Once logged in, navigate to the bottom left corner of your dashboard and click on your initials.

Step 2: Access Settings

From the dropdown menu, click on Settings to open the settings page for your account.


Step 3: Go to the Subscription Plan Page

Once the settings page loads, click on Subscription Plan to view your current subscription details.

Step 4: Cancel the add-on subscription

On the subscription page, under the "Subscription" section, click on "Cancel" next to your add-on subscription. This way, the add-on subscription will be canceled, and ou won't be getting any further charges for it.

Need Additional Help?

If you encounter any issues during the canceling, pausing or unpausing your subscription, our support team is ready to assist. Reach out through the in-app live chat with any questions or concerns.

Remember, consistent outreach typically yields the best results, so we recommend pausing only when absolutely necessary and resuming as soon as possible to maintain your campaign momentum.

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