What is ListKit's refund and cancellation policy?

THIS ARTICLE IS FOR: All ListKit customers
​Stage: Onboarding / Billing
​Owner: CS
​Last updated: Aug 2026
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When you subscribe to ListKit Bundles, your first payment is used immediately to purchase and configure cold email infrastructure specifically for your account. This includes:

These products and services are purchased from third-party providers the moment your order is placed. ListKit cannot return registered domains or reverse third-party email licensing charges. The costs are incurred before you complete onboarding, before you upload a lead list, and before you send a single email.
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This is not within ListKit's control. It is simply how domains and inboxes work.
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The following are not grounds for a refund, credit, or billing adjustment of any kind:

Domains and inboxes purchased or provisioned through ListKit are part of your ListKit service. You do not have an automatic right to receive, transfer, export, or retain domains, inboxes, licenses, or configurations after cancellation, a refund request, or termination.
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If you request a refund and it is processed, ListKit may immediately suspend or terminate access to the corresponding software, domains, inboxes, and infrastructure. You would then need to purchase replacement domains and inboxes independently, at your own expense and without ListKit's bulk pricing.
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In plain terms: requesting a refund means losing your infrastructure. You cannot recover the payment and keep the domains and inboxes. That is not how this works.

If ListKit voluntarily agrees to transfer any infrastructure, the transfer may be subject to full payment of outstanding balances, reimbursement of transfer costs, and third-party fees. Any transfer is provided at ListKit's discretion.
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ListKit provides infrastructure, software, data, tools, and support designed to help you conduct cold email outreach. ListKit does not guarantee:

Cold email results depend on factors outside ListKit's control, including your offer, targeting, messaging, sender reputation, sales process, and market. A lack of results or dissatisfaction with results does not create a right to a refund.
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ListKit subscriptions renew automatically at the billing interval selected at checkout. You are responsible for cancelling before your next renewal date.

Cancelling your subscription:

Failure to use the service, review billing notices, or remember your renewal date does not create a right to a refund.
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You can cancel your subscription directly inside the ListKit app at any time by:

You may also cancel by contacting ListKit at [email protected]. Your cancellation request must be received before your next scheduled renewal payment. Cancellation is only effective after it has been processed and confirmed by ListKit. Submitting a support request does not automatically reverse a charge that has already been processed.
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Keep your written cancellation confirmation for your records.
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Customers are responsible for confirming that ListKit's database, filters, and search functionality meet their needs before purchasing. ListKit does not guarantee that every customer will be able to generate a specific number of leads for every possible combination of targeting criteria.
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Purchasing a separate lead list or using another data provider does not create a right to a refund, credit, or billing adjustment.
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ListKit provides onboarding support, training, and documentation. You remain responsible for participating in the onboarding process and providing the information, targeting criteria, lead lists, and approvals needed to launch campaigns.
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Customer-caused delays do not pause billing and do not create a right to a refund. This includes missed onboarding calls, delayed responses, failure to provide a list, and changes in strategy or staffing. Rescheduling an onboarding call does not modify your subscription start date or renewal schedule.
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If you experience a technical issue, you must promptly notify ListKit and allow a reasonable opportunity to investigate and resolve it. A technical issue does not automatically qualify you for a refund. Where appropriate, ListKit may provide a repair, service extension, or account credit instead of a monetary refund.
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Temporary outages, third-party provider disruptions, deliverability fluctuations, or software interruptions do not create an automatic right to a refund.
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You agree to contact ListKit and make a good-faith effort to resolve any billing concern before initiating a chargeback or payment dispute.
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If a chargeback or payment dispute is initiated, ListKit may:

Fraudulent or abusive chargebacks may be contested to the fullest extent permitted by law.
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ListKit is not obligated to provide refunds, credits, free months, extensions, or waived payments. In limited circumstances, ListKit may choose to provide an account credit or billing adjustment at its sole discretion. Any such accommodation does not constitute an admission of fault, does not modify this policy, and does not establish a precedent for future requests. Any exception must be expressly approved in writing by an authorized representative of ListKit.
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