THIS ARTICLE IS FOR: ✅ Self-Serve
Stage: Live
Owner: CS
Last updated: 2026-7-29
TL;DR
Support hours are Monday–Friday, 9am–5pm EST.
Average response time is under 2 hours during support hours.
In-app chat is the fastest way to reach the team.
Weekly office hours are also available for live support — see the dedicated article for the schedule.
When you'd use this / Why it matters
Use this to know when the team is available and what to expect in terms of response time, so you can plan around it if you have an urgent question.
Support hours
Monday–Friday, 9am–5pm EST
Response times
Average response time is under 2 hours during support hours, via in-app chat.
Expected outcome
You should now be able to:
Know exactly when ListKit support is available
Set expectations for how quickly you'll hear back
Plan urgent requests around support hours where possible
Troubleshooting / FAQs
What if I message outside support hours?
Your message will be picked up when the team is next online, within the Monday–Friday, 9am–5pm EST window.
Is there live support available too?
Yes — see "Where can I find the ListKit Slack community and office hours?" for the weekly office hours schedule.
What's the best channel for a fast response?
In-app chat, accessible from your profile icon or the bottom-right chat button.