TL;DR
Changing your email is done from Settings and takes effect immediately.
Changing your password is done from the login page via a reset email — there's no in-app password change.
If you signed up with Google or another sign-in provider, you don't have a ListKit password. Keep logging in with that provider.
If you lose access to your old email, support can update it manually.
When you'd use this / Why it matters
Use this if you need to update the email address you log in with, or reset a forgotten (or outdated) password. Keeping these current ensures uninterrupted access to your account and support communications.
How to change your password
Go to next.listkit.io
Click Forgot Password?
Enter your account email address
Check your inbox for a password reset email
Follow the link to set a new password
Didn't get the reset email? Check spam, and make sure you use the email you signed up with.
⚠️ If you signed up using Log In with Google (or Apple/LinkedIn), you won't be able to reset a password or log in with an email/password combination. Your account is tied to that provider's login — continue using Log In with Google (or the provider you originally signed up with) instead.
How to change your account email
1. Log in to ListKit
Go to next.listkit.io
Log in with your current email and password (or your sign-in provider)
2. Open account settings
Click your initials in the bottom-left corner
Select Settings from the menu
3. Change your email
In the Email section, click Change on the right side
4. Enter your new email
In the popup:
Enter your new email in New Email Address
Re-enter it in Confirm New Email Address
Click Change Email
5. Done
Your new email will now be used for all future logins.
Troubleshooting / FAQs
I signed up with Google — why can't I reset my password?
Accounts created via Google, Apple, or LinkedIn sign-in don't have a ListKit password to reset. Log in using the same provider you originally signed up with.
I no longer have access to my old email. What should I do?
Contact support via in-app live chat or email [email protected]. The team can verify your account and update the email from their side.
Does changing my email affect my campaigns, credits, or billing?
No. Changing your login email only affects how you log in — it doesn't touch your data or subscription.
Do I need to verify my new email?
No additional verification step is required inside the app.
Will changing my password log me out of other devices?
You may need to log back in on other devices after resetting your password.