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How do I change my account email or password?

Written by Bourhan Sbalbal

THIS ARTICLE IS FOR: ✅ Both

Stage: Live

Owner: CS

Last updated: 2026-7-28

TL;DR

  • Changing your email is done from Settings and takes effect immediately.

  • Changing your password is done from the login page via a reset email — there's no in-app password change.

  • If you signed up using Google Sign-In, you cannot reset a password or log in via email/password.

  • If you lose access to your old email, support can update it manually.

When you'd use this / Why it matters

Use this if you need to update the email address you log in with, or reset a forgotten (or outdated) password. Keeping these current ensures uninterrupted access to your account and support communications.

How to change your password

  1. Go to next.listkit.io

  2. Click Forgot Password?

  3. Enter your account email address

  4. Check your inbox for a password reset email

  5. Follow the link to set a new password

⚠️ If you signed up using Log In with Google (or Apple/LinkedIn), you won't be able to reset a password or log in with an email/password combination. Your account is tied to that provider's login — continue using Log In with Google (or the provider you originally signed up with) instead.

How to change your account email

1. Log in to ListKit

  • Go to next.listkit.io

  • Log in with your current email and password

2. Open account settings

  • Click your initials (profile icon) in the bottom-left corner of the dashboard

  • Select Settings from the menu

3. Change your email

  • In the Email section, click Change on the right side

4. Enter your new email

In the popup:

  • Enter your new email in New Email Address

  • Re-enter it in Confirm New Email Address

  • Click Change Email

5. Done

Your new email will now be used for all future logins.

Expected outcome

You should now be able to:

  • Reset your password if you log in with email and password

  • Understand why Google/Apple/LinkedIn sign-in accounts can't reset a password

  • Update your login email from Settings

  • Log in using your new email address going forward

Troubleshooting / FAQs

I signed up with Google — why can't I reset my password?
Accounts created via Google, Apple, or LinkedIn sign-in don't have a ListKit password to reset. Log in using the same provider you originally signed up with.

I no longer have access to my old email. What should I do?
Contact support via in-app live chat or email [email protected]. The team can verify your account and update the email from their side.

Does changing my email affect my campaigns, credits, or billing?
No. Changing your login email only affects how you log in — it doesn't touch your data or subscription.

Do I need to verify my new email?
No additional verification step is required inside the app.

Will changing my password log me out of other devices?
Yes, for security, you may need to log back in on other devices after resetting your password.

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