THIS ARTICLE IS FOR: Onboarding
Stage: Onboarding Owner: Said
Last updated: July 2026
TL;DR
After purchase, your first task is setting up your domains and inboxes inside the app
You'll receive emails from the ListKit team with booking links for both your onboarding then campaign setup calls
Your domains and inboxes need ~14-21 days to warm up, you cannot send campaigns before this is complete
Your first campaign will launch a minimum of 2–3 weeks after purchase
Once live, ListKit is fully self-serve, support is available via live chat, email, Slack, and weekly office hours
Why This Matters
A lot of new customers expect to start sending immediately after purchase, that's not how it works, and that's actually a good thing. The setup and warmup period exists to protect your sender reputation and make sure your campaigns land in inboxes, not spam folders. Understanding what happens and when will save you frustration and help you hit the ground running.
Short Version (Quick Steps)
Once done subscribing to ListKit, log into ListKit and complete the domain and inbox setup using the in-app guide, it takes 1-3 days for the setup to be complete
Watch your inbox for an email from the ListKit team with your onboarding call booking link
Join your onboarding call, the team checks your setup and builds your first leads list with you
Wait ~12 days for warmup to complete
Watch your inbox for your campaign setup call booking link
Join your campaign setup call, your first campaign gets built and launched live
Full Detailed Version
Step 1: Set Up Your Domains and Inboxes
Timeline: Day 1–3
Right after purchase, your first task is setting up your sending domains and email inboxes. You'll do this directly inside the ListKit app by following the step-by-step setup guide available in-app.
This step is critical, your domains and inboxes need to be properly configured before anything else can happen. Take your time here and follow the guide carefully.
What to do:
Log into your ListKit account
Navigate to the domain and inbox setup section
Follow the in-app guide to complete your setup
Keep an eye on your inbox, you'll receive an email from the ListKit team with your onboarding call booking link
Step 2: Your First Onboarding Call
Timeline: Day 3–5
Book your onboarding call using the link sent to your email. On this call, the team will:
Review your domains and inboxes to confirm everything is configured correctly
Help you build your first leads list based on your target audience and ICP
Answer any questions before the warmup period begins
Book as soon as the email is received, the sooner you book the better.
Step 3: Warmup Period
Timeline: ~10 days
After your domains setup, your domains and inboxes enter a warmup period. This is a mandatory process where your sending infrastructure gradually builds its reputation with email providers.
⚠️ Important: You cannot launch cold email campaigns until warmup is complete. Skipping or rushing this step will damage your deliverability.
You'll receive another email from the ListKit team with your campaign setup call booking link.
Step 4: Campaign Setup Call
Timeline: ~Day 14–17
Book your campaign setup call using the link sent to your email. On this call, the team will:
Use the leads list built during your onboarding call to set up your first campaign
Walk you through your campaign structure, sequences, and targeting
Help you launch your campaign live during or immediately after the call
Your first campaign launches a minimum of 2–3 weeks after your purchase date. This is completely normal, it's the warmup period at work.
Step 5: You're Live
Once your campaign is launched, ListKit is fully self-serve. You're in control of managing, adjusting, and scaling your campaigns inside the app.
Support options available at any time:
VIP Slack Community: Connect with other ListKit users, ask questions, share wins
Weekly Office Hours: Live sessions with the ListKit team
In-app Live Chat: Real-time support inside the app
Email Support: [email protected]
Quick Timeline Summary
Phase | What Happens | Timeframe |
Purchase | Account created, begin domain setup | Day 1 |
Domain & Inbox Setup | Complete in-app setup guide | Day 1–3 |
First Onboarding Call | Domain check + leads list build | Day 3–5 |
Warmup Period | Domains and inboxes warming up | ~10 days |
Campaign Setup Call | Build and launch first campaign | ~Day 14–17 |
Live | Campaigns running, self-serve | Day 14+ |
Expected Outcome
By the end of this process you'll have fully warmed domains and inboxes, a targeted leads list, and a live cold email campaign actively sending to your ICP.
What to do during the warmup period
While your inboxes are warming up, you are not just waiting. ListKit includes the Dream 100 Launch Bonus, a training and a $100 gift card balance, specifically designed to help you start booking meetings before your first cold email ever goes out.
The idea is simple: identify your most ideal prospects, reach out to them personally from your main inbox using a hyper-personalized message, and offer them a $25 gift card to take a call with you. ListKit funds the first $100 of that balance, giving you up to 4 funded sales calls booked during warmup.
Troubleshooting / FAQs
I haven't received the onboarding call booking email, what do I do?
Check your spam folder first. If it's not there, reach out via in-app live chat or email [email protected] and the team will resend it.
Can I speed up the warmup period?
No, warmup cannot be rushed. Sending campaigns before warmup is complete will hurt your deliverability and could get your domains flagged. Use this time to refine your leads list, and complete the Cold Email Mastery Course.
What should I do during the 3-week warmup period?
You are not just waiting, you have the Dream 100 Launch Bonus available from day one. It includes a training video and $100 in gift card balance to help you run personalized outreach from your main inbox while your sending inboxes warm up. Most customers use this time to book their first meetings before a single cold email goes out.
What if I'm not ready to book my onboarding call right away?
That's fine, just book it as soon as you're ready. There's no hard deadline, but the sooner you book, the sooner your warmup starts and the sooner you can launch.
My campaign setup call is done but my campaign hasn't launched yet, is that normal?
Yes, depending on where your warmup is at, there may be a short delay between the call and your campaign going live. Your account manager will confirm the exact launch timing on the call.
Where can I get help between calls?
You have access to in-app live chat, email support, the VIP Slack community, and weekly office hours. All support channels are available from Day 1.