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How do I enable Reply Forwarding in ListKit?

Said Jrad avatar
Written by Said Jrad
Updated over 2 weeks ago

THIS ARTICLE IS FOR: ✅ Self-Serve / ✅ Managed
​Stage: Live
​Owner: CS
​Last updated: 2026-01-20
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TL;DR

  • Reply Forwarding sends positive cold email replies directly to your main inbox.

  • Replies arrive from [email protected].

  • You can reply directly from Gmail (or your email client).

  • Forwarded replies will not appear in the send.listkit.io Master Inbox.

  • A Gmail label/filter is strongly recommended to stay organized.
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When you’d use this / Why it matters

Reply Forwarding is designed for speed.
Instead of logging into send.listkit.io to check and respond to replies, you can manage positive responses directly from the inbox you already use every day.

This reduces response time and keeps your workflow simple.
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What Reply Forwarding does

When Reply Forwarding is enabled:

  • Positive replies are forwarded to your email inbox

  • Emails come from: [email protected]

  • You can reply directly from Gmail, Google Workspace, or any email client

  • The conversation continues outside of send.listkit.io

✅ No need to log in to respond
❌ Your replies will not show inside the ListKit Master Inbox
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What Reply Forwarding looks like

A forwarded reply appears as a normal email thread in your inbox, with the original prospect message included.

You can:

  • Read the reply

  • Hit Reply

  • Continue the conversation normally

ListKit stays out of the way once the reply is forwarded.
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Important limitation (read this)

Once you reply from your inbox:

  • The conversation is no longer tracked inside send.listkit.io

  • The Master Inbox will not show future messages in that thread

This is expected behavior.
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Keeping your inbox clean (recommended Gmail setup)

To avoid clutter, we strongly recommend using a Gmail filter + label.
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Step 1 - Create a Gmail filter

  1. Open Gmail

  2. Click the search bar dropdown (filter icon)

  3. In Has the words, enter:

[email protected]


Step 2 - Apply a label

  1. Click Search

  2. Toggle Apply the label

  3. Create a new label (example: ListKit)

  4. Click Create filter
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Step 3 - Replies stay organized

All forwarded replies will now land neatly inside your Gmail label:
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📁 ListKit
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Your main inbox stays clean while replies remain easy to access.
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Using webhooks with Reply Forwarding

Reply Forwarding can also trigger webhooks, allowing you to send reply events into other systems.
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Common use cases:

  • Push replies into a CRM

  • Send Slack notifications

  • Trigger internal workflows

  • Log replies automatically
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Webhook setup walkthrough

Full video tutorial:
​https://www.loom.com/share/53c36bde0738455bad2ea2b210f56c53
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Expected outcome

You should now be able to:

  • See positive replies directly in your inbox

  • Respond faster without logging into ListKit

  • Keep replies organized using Gmail labels

  • Connect reply events to other tools via webhooks
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Troubleshooting / FAQs

Q: Why don’t replies show in the ListKit Master Inbox anymore?
Because the conversation is now happening externally. This is expected when Reply Forwarding is enabled.
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Q: Can I reply directly from Gmail?
Yes. That’s the main benefit of Reply Forwarding.
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Q: Can I turn Reply Forwarding off later?
Yes. You can disable it if you want replies to stay inside send.listkit.io again.
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Q: Does this forward all replies?
Reply Forwarding is designed for positive replies only.
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Final takeaway

Reply Forwarding brings ListKit replies into the inbox you already live in.
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Use it to:

  • Respond faster

  • Reduce tool switching

  • Keep replies organized

  • Connect replies into your existing workflows

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