THIS ARTICLE IS FOR: ✅ Both
Stage: Trial / Onboarding / Live
Owner: CS
Last updated: 2025-12-19
TL;DR
Use email or in-app chat for billing and technical issues.
Contact your Account Manager (AM) for DFY campaign questions.
If you’re unsure, start with in-app chat and we’ll route you correctly.
When you’d use this / Why it matters
Reaching the right support channel helps you get faster, more accurate help. This article explains who to contact based on the type of question you have.
Billing or technical questions
For billing issues or technical problems, contact ListKit Support directly.
How to contact support
📧 Email: [email protected]
💬 In-app live chat
Live chat hours
🕛 12:00 AM EST – 5:00 PM EST
What to include in your message
To speed things up, please include:
Your account email
A brief description of the issue
Screenshots or error messages (if applicable)
Expected outcome:
Your request will be handled by the billing or technical support team.
Campaign-related questions (DFY sending)
If your question is about:
Campaign performance
Messaging or copy strategy
Sending behavior or pacing
👉 Contact your Account Manager (AM) directly.
Your AM is your primary point of contact for anything related to DFY (Done-For-You) sending and campaign strategy.
Expected outcome:
You’ll get guidance specific to your campaigns and goals.
Not sure who to contact?
If you’re unsure where your question belongs:
Start with in-app live chat
Our team will route your request to the correct person
Expected outcome
You should now know:
Which channel to use for support
When to contact your Account Manager
How to get help as quickly as possible