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How do I troubleshoot deliverability and infrastructure issues in ListKit?

Said Jrad avatar
Written by Said Jrad
Updated yesterday

THIS ARTICLE IS FOR: ✅ DFY Managed

Stage: Live

Owner: CS

Last updated: 2025-12-15


TL;DR

  • CNAME/DNS “not verified” warnings are usually UI bugs — your setup is still valid.

  • Disconnected email accounts are normal and automatically handled by ListKit.

  • Most blacklist alerts are low-impact and require no action.

  • If something truly affects deliverability, ListKit will notify you.


When you’d use this / Why it matters

Use this article if you see warnings related to DNS, CNAME, disconnected inboxes, or domain blacklists and want to know whether you need to act. In most cases, these are expected infrastructure behaviors handled by ListKit’s technical team.


Why does it say my CNAME or DNS is not verified?

Short answer

It is verified.

ListKit uses a third-party sending provider for cold email infrastructure. Occasionally, their UI incorrectly displays DNS or CNAME as “not verified,” even though everything is properly configured.

How to check (optional)

If you want to confirm manually:

CNAME

  1. Go to Email Accounts

  2. Open any email account

  3. Click General

  4. Scroll to the bottom

DNS

  1. Go to Email Accounts

  2. Click Advanced Settings

  3. Click Validate DNS

If you see a warning but campaigns are sending normally, you can safely ignore it.


Why are my email accounts disconnected?

Important: This is handled by ListKit

🚨 You do not need to do anything.

Email account disconnections are a normal part of cold email infrastructure, and ListKit manages them automatically.


Common reasons accounts disconnect

Disconnections can happen due to:

Infrastructure updates

  • Platform upgrades

  • Security improvements

  • Backend optimizations

Technical limitations

  • Temporary API issues

  • Server-side rate limits

  • High-volume processing backlogs

Protective measures

  • Warmup safety pauses

  • Deliverability protection rules

  • Automated anomaly prevention


What happens after reconnection

Once reconnected:

  • Campaigns resume exactly where they left off

  • No deliverability damage occurs

  • No performance data is lost

  • Sending reputation remains protected


What you should NOT do

Do not:

  • Try to reconnect accounts manually

  • Create replacement email accounts

  • Pause or edit campaigns

  • Worry about performance

Instead:

  • Continue normal operations

  • Let the system self-correct

  • Trust the monitoring in place


What should I do if my domain is blacklisted?

Short answer

In 9 out of 10 cases: nothing.

Most blacklist alerts come from low-impact or irrelevant blacklists that do not affect real inbox placement.


The blacklist reality

  • There are hundreds of blacklists

  • Most have zero impact on Gmail, Outlook, or Yahoo

  • Monitoring tools often surface noise and false alarms


Blacklists that actually matter

Only a small number of lists are consequential, including:

  • Spamhaus

  • Barracuda

  • SpamCop

  • Microsoft internal lists

Listings on obscure blacklists are usually meaningless.


How ListKit handles this

As your tech partner, ListKit:

  • Continuously monitors all domains

  • Distinguishes high-impact vs. low-impact listings

  • Takes action automatically when needed


If it’s a real issue, we’ll tell you

If a domain appears on a high-impact blacklist:

  • You will be notified directly

  • We’ll explain what happened

  • We’ll handle mitigation and recovery

  • We’ll advise on any temporary adjustments

If you do not hear from us, it means:

  • The listing is low impact

  • Deliverability is unaffected

  • No action is required


Expected outcome

After reading this, you should understand:

  • Which warnings can be ignored

  • What ListKit manages for you

  • When (and if) you need to act

  • Why deliverability remains protected even during infra events


Troubleshooting / FAQs

Should I ever try to fix DNS or reconnect accounts myself?

No. This can cause more harm than good.

Will disconnected accounts hurt my campaign results?

No. Campaigns resume safely after reconnection.

I found a blacklist alert from a third-party tool — should I panic?

No. If it mattered, ListKit would already be handling it.

How do I know if something is actually wrong?

You’ll hear directly from the ListKit team.


Bottom line:

Deliverability and infrastructure issues are part of cold email at scale. ListKit actively manages these so you can focus on replying to leads—not debugging tech.

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