THIS ARTICLE IS FOR: ✅ DFY Managed
Stage: Live
Owner: CS
Last updated: 2025-12-15
TL;DR
The Master Inbox is where you manage replies and move interested leads forward.
Responding fast to positive replies is critical for conversions.
Use the attached video for the exact workflow + navigation.
Keep a small set of reply templates to stay consistent and fast.
When you’d use this / Why it matters
Use this whenever you start getting replies (or when reply volume increases). Speed and consistency in the Master Inbox is one of the biggest levers for turning cold email replies into booked calls and revenue.
Step-by-step: Respond to positive replies in the Master Inbox
Open the Master Inbox (your unified reply inbox).
Review new replies and identify positive replies (interest, questions, “send details,” “who is this?”).
Reply within the same business day whenever possible.
Ask for the next step:
book a call
confirm qualification details
route to the correct person
Add a follow-up reminder if they don’t respond.
✅ Expected outcome:
Interested replies are handled quickly, follow-ups are scheduled, and leads don’t slip through the cracks.
🎥 Video walkthrough (required):
Inbox management tips
Reply fast: speed increases booking rate.
Stay organized: handle positives first, then neutrals, then negatives.
Don’t over-explain: focus on moving to a call or qualifying question.
Track follow-ups: if they showed interest once, follow-up is where deals close.
Reply templates (copy/paste)
Use these to respond quickly and keep your tone consistent.
Template 1: “Yes, interested — what is this?”
Thanks — quick context: we help [ICP] achieve [outcome] by [how].
Would you be open to a quick 10–15 min chat this week to see if it’s relevant?
Template 2: “Send info”
Absolutely — here’s a quick summary: [1–2 sentence value prop].
If it makes sense, want to grab 10–15 min and I’ll show you how it works?
Template 3: “Not me — who should I talk to?”
No worries — who’s the best person to speak with about [topic/outcome]?
If you can point me to the right contact, I’ll reach out directly.
Template 4: “Timing later”
Totally fair — when would be a better time to circle back?
I can also send a 2–3 sentence overview now if helpful.
Template 5: “Price?”
Depends on [scope/volume/needs], but happy to give a clear number.
What are you mainly trying to achieve: [option A] or [option B]?
More inbox management tips
More guidance and examples live here:
Troubleshooting / FAQs
What counts as a “positive reply”?
Anything showing interest: questions, “send details,” “who are you,” “possibly,” or “loop me in.”
What if someone asks to stop emailing?
Treat it as an opt-out immediately and don’t follow up.
What if I’m not sure how to respond?
Use a template + ask one clarifying question, or bring it to support for coaching.