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How do I manage my ListKit subscription and billing?

Bourhan Sbalbal avatar
Written by Bourhan Sbalbal
Updated over 2 weeks ago

THIS ARTICLE IS FOR: ✅ Both

Stage: Trial / Onboarding / Live / Renewals / Cancellations

Owner: Billing

Last updated: 2025-12-15

TL;DR

  • Manage everything from the Billing page.

  • Update your payment method via Stripe.

  • Change, pause, or cancel your subscription at any time.

  • Buy Universal or Verification Credits on demand.

  • View and download invoices from Payment History.

When you’d use this / Why it matters

Use this article whenever you need to update billing details, adjust your plan, buy credits, or download invoices. Everything related to payments and subscriptions lives in one place.

Step-by-step: Access the Billing page

  1. Click your email address in the bottom-left corner of the dashboard.

  2. Select Billing from the dropdown.

Update your payment method

  1. At the top of the Billing page, locate your current payment method.

  2. Click Update.

  1. You’ll be redirected to the secure Stripe billing portal.

  2. Update your card details and confirm.

Manage your subscription

Below your payment method, you’ll see your current plan and renewal date.

  1. Click Manage Subscription.

  1. Choose one of the following options:

    • Change Plan – upgrade or downgrade tiers

  • Pause Subscription – pauses at the end of the current billing cycle

  • Cancel Subscription – ends the plan entirely

You’ll also see your renewal date above your current plan.

View and purchase credits

Under your subscription details, you’ll see your credit balances:

  • Universal Credits – used for B2B Search, Intent Data, and Enrichment

  • Verification Credits – used only in the Email Verification Tool

To buy more credits:

  1. Click Buy Credits.

  1. Select the credit type and quantity:

    • 1,000 Universal Credits = $10

    • 10,000 Verification Credits = $15

  1. Click Buy Now to complete the purchase.

Active subscriptions & add-ons

In the Active Subscription section, you’ll see:

  • Your main subscription

  • Any add-ons

  • Renewal dates for each

You can click Change Plan next to any item to update, pause, or cancel it.

Payment history & invoices

At the bottom of the Billing page:

  1. Scroll to Payment History.

  2. Click the highlighted amount next to any invoice.

  1. Stripe will open, allowing you to:

    • View the invoice

    • Download it as a PDF

Expected outcome

You should now be able to:

  • Update payment details securely

  • Change, pause, or cancel your plan

  • Buy additional credits instantly

  • Download invoices for accounting

Troubleshooting / FAQs

Will pausing cancel my subscription immediately?

No. Pausing takes effect at the end of your current billing period.

Are credits added instantly after purchase?

Yes. Credits are available immediately.

Where do I find my renewal date?

It’s shown above your current plan in the Billing page.

Callouts

If ListKit runs campaigns for you (DFY Managed Program)

What ListKit handles:

– Subscription infrastructure and billing support

What you should do:

– Review plan and credit usage before renewals

How to request changes:

– Contact your AM or support if you need guidance before changing plans

If you use ListKit self-serve (DIY)

Best practices:

– Check credit balances before exporting

– Upgrade plans only when usage justifies it

– Download invoices regularly for bookkeeping

That’s everything you can manage from the Billing page—simple, centralized, and fully self-serve.

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